Terms & Conditions
- You are deemed to place an order with us by ordering via our online checkout process. As part of our checkout process you will be given the opportunity to check your order and to correct any errors. We will send you an order acknowledgement, detailing the products you have ordered.
- Our acceptance of an order takes place when we despatch the order. We will (where possible) send you a despatch confirmation by email. When we despatch the order the purchase contract will be made even if your payment has been processed immediately, unless we have notified you that we do not accept your order or you have cancelled your order.
We may refuse to accept an order:
a) where goods are not available;
b) where we cannot obtain authorisation for your payment;
c) if your delivery address is outside UK Mainland and the cost of postage is more than we have initally charged
d) if there has been a pricing or product description error; or
e) if you do not meet any eligibility criteria set out in our terms and conditions.
- Once the order has been placed delivery can take approximately 2-3 working days with all orders but in most cases delivery is quicker. This depends on the courier service and the Royal Mail delivery service in your area, stock level and the load on our despatch team.
- Kitkave aims despatch all orders placed before 3pm on the same day they are placed and we do make an effort where available to send tracking information to customers so they can trace the movement of their order through our couriers system.
- If you are not in when we try to deliver the postman or courier will leave a calling card. This card should be responded to without delay to ensure you receive your order in good time. If the holding time (generally 4-5 working days) lapses before you collect your delivery or make arrangements for re delivery then your order will be returned to us. We will refund the cost of the goods on return. We will not however refund the cost of delivery as this is a cost we have had to incur.
Our contact details are as follows:
Trading address: 72 Viburnum Close, ASHFORD, Kent, TN23 3LD
General email: sales@kitkave.co.uk
Introduction
- We may revise these terms and conditions at any time by updating this posting. You should check this Website from time to time to review the then current terms and conditions, because they are binding on you. Certain provisions of these terms and conditions may be superseded by expressly designated legal notices or terms located on particular pages of this Website. If you do not wish to accept any new terms and conditions after we have given notice, you should not continue to use this Website.
Ordering from us
- You are deemed to place an order with us by ordering via our online checkout process. As part of our checkout process you will be given the opportunity to check your order and to correct any errors. We will send you an order acknowledgement, detailing the products you have ordered.
- Our acceptance of an order takes place when we despatch the order. We will (where possible) send you a despatch confirmation by email. When we despatch the order the purchase contract will be made even if your payment has been processed immediately, unless we have notified you that we do not accept your order or you have cancelled your order.
We may refuse to accept an order:
a) where goods are not available;
b) where we cannot obtain authorisation for your payment;
c) if your delivery address is outside UK Mainland and the cost of postage is more than we have initally charged
d) if there has been a pricing or product description error; or
e) if you do not meet any eligibility criteria set out in our terms and conditions.
- Once the order has been placed delivery can take approximately 2-3 working days with all orders but in most cases delivery is quicker. This depends on the courier service and the Royal Mail delivery service in your area, stock level and the load on our despatch team.
- Kitkave aims despatch all orders placed before 3pm on the same day they are placed and we do make an effort where available to send tracking information to customers so they can trace the movement of their order through our couriers system.
- IMPORTANT : If you are not in when we try to deliver the courier will leave a calling card. This card should be responded to without delay to ensure you receive your order in good time. If the holding time (generally 4-5 working days) lapses before you collect your delivery or make arrangements for re delivery then your order will be returned to us. We will refund the cost of the goods on return. We will not however refund the cost of delivery as this is a cost we have had to incur.
Pricing
- Our prices do not include VAT as we are not registered for VAT.
- Where we charge separately for carriage, the appropriate rates are set out in our specified pricing structure shown at the checkout and dependant on the type of item and its destination.
- Our prices are reviewed and updated at approximately 9pm every day.
Cancellation and returns policy
- If you wish to cancel your order:
a) you can action this in the Order Tracking section before your order shows as Processing on our system; or
b) where goods have already been dispatched to you, by returning goods to us in accordance with terms below.
- You can return goods you have ordered from us for any reason at any time within 14 days of receipt for a full refund or exchange. The costs of returning goods to us shall be borne by you.
- Upon receipt of the goods we will give you a refund or an exchange credit as required.
- The rights to return the goods to us as referred to above will not apply in the following circumstances:
- in the event that the product has been used
- if the product has been un-sealed or opened
- if the product has been returned in any state other that deems it not available for resale
Service access
- While we endeavour to ensure that this Website is normally available 24 hours a day, we will not be liable if for any reason this Website is unavailable at any time or for any period.
- Access to this Website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond our control.
Visitor material and conduct
- Other than personally identifiable information, which is covered under the Privacy policy, any material you transmit or post to this Website will be considered non-confidential and non-proprietary. We will have no obligations with respect to such material. We and our nominees will be free to copy, disclose, distribute, incorporate and otherwise use such material and all data, images, sounds, text and other things embodied therein for any and all commercial or non-commercial purposes.
- You are prohibited from posting or transmitting to or from this Website any material:
a) that is threatening, defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy or which may cause annoyance or inconvenience;
b) for which you have not obtained all necessary licences and/or approvals;
c) which constitutes or encourages conduct that would be considered a criminal offence, give rise to civil liability, or otherwise be contrary to the law of or infringe the rights of any third party, in the UK or any other country in the world; or
d) which is technically harmful (including, without limitation, computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data or other malicious software or harmful data).
- You may not misuse the Website (including, without limitation, by hacking).
- We will fully co-operate with any law enforcement authorities or court order requesting or directing us to disclose the identity or locate anyone posting any material in breach of such clauses as detailed above.
Links to and from other websites
- Links to third party websites on this Website are provided solely for your convenience. If you use these links, you leave this Website. We have not reviewed all of these third party websites and do not control and are not responsible for these websites or their content or availability. We therefore do not endorse or make any representations about them, or any material found there, or any results that may be obtained from using them. If you decide to access any of the third party websites linked to this Website, you do so entirely at your own risk.
- You shall fully indemnify us for any loss or damage we or any of our group companies may suffer or incur as a result of your breach of any clauses.
Disclaimer
- While we endeavour to ensure that the information on this Website is correct, we do not warrant the accuracy and completeness of the material on this Website. We may make changes to the material on this Website, or to the products and prices described in it, at any time without notice. The material on this Website may be out of date, and we make no commitment to update such material.
- The material on this Website is provided ’as is’ without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by law, we provide you with this Website on the basis that we exclude all representations, warranties, conditions and other terms (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) which but for these terms and conditions might have effect in relation to this Website.
Liability
- We, any other party (whether or not involved in creating, producing, maintaining or delivering this Website), and any of our group companies and the officers, directors, employees, shareholders or agents of any of them, exclude all liability and responsibility for any amount or kind of loss or damage that may result to you or a third party (including without limitation, any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption, and whether in tort (including without limitation negligence), contract or otherwise) in connection with this Website in any way or in connection with the use, inability to use or the results of use of this Website, any websites linked to this Website or the material on such websites, including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing this Website or your downloading of any material from this Website or any websites linked to this Website.
- If your use of material on this Website results in the need for servicing, repair or correction of equipment, software or data, you assume all costs thereof.
- You agree to indemnify us fully, defend and hold us, and our officers, directors, employees and agents, harmless from and against all claims, liability, damages, losses, costs (including reasonable legal fees) arising out of any breach of the terms and conditions by you, or your use of this Website, or the use by any other person using your registration details.
Governing law and jurisdiction
- These terms and conditions shall be governed by and construed in accordance with English law. Disputes arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the English courts.
- We do not warrant that materials/items for sale on the Website are appropriate or available for use outside the United Kingdom. It is prohibited to access the Website from territories where its contents are illegal or unlawful. If you access this Website from locations outside the United Kingdom, you do so at your own risk and you are responsible for compliance with local laws.
Miscellaneous
- You may not assign, sub-license or otherwise transfer any of your rights under these terms and conditions
- If any provision of these terms and conditions is found by any court of competent jurisdiction to be invalid, the invalidity of that provision will not affect the validity of the remaining provisions which shall continue to have full force and effect.
- Only the parties to these terms and conditions may seek to enforce them under the Contracts (Rights of Third Parties) Act 1999.
